Frequently Asked Questions – Support / Troubleshooting

Accounts

You can create an account as part of the purchase process. This happens when you hit the Buy button for a single course or a membership. Your email is required and will be your “username” for login purposes. You must also provide your full name. This is used to issue the completion certificates. It is important to use the name of the person that will watch the courses – meaning the person who needs to submit proof of completion for the court or other purpose. The name of the person for billing and credit card usage may be the same or a different person than the name used for the account. You can also give us your mailing information and phone number to allow for other communication methods, but we do not share your information or call or mail you for any purpose other than strict administration of your membership on this website.

You can also create a new account on the “Dashboard” page without purchasing a course. This is a good place to use if you have been provided a voucher so that you don’t have to pay for the course.

Category: Accounts

When I created an account and tried to purchase a course, the transaction shows as a pending credit card transaction, what do I do? This seems to occur when a purchase is attempted without all of the credit card and account information entered. The most common omission is providing your full name. The Stripe credit card payment system will convert any failed credit card transaction to “pending”. The best option for most people is to place another order – meaning try to purchase the course again (remember to supply your full name). We do not resubmit any pending orders to the credit card system and periodically purge those pending orders. So don’t worry you will not end up with multiple charges on your credit card. You can contact us during business hours at 239-939-4888 or email Paula McKinney at paulam@omplaw.com for further help.

Categories: Accounts, Courses

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