Frequently Asked Questions – Support / Troubleshooting

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Accounts

Both of the guardianship courses used to satisfy the education requirements for court appointed guardians are designed for one participant. This includes the 8 Hour and 4 Hour guardianship courses. Each registered user submits their name associated with the account and that name is used to generate the certificate of completion to submit to the court. If you are co-guardians for the same Ward (person under guardianship), then one guardian should purchase the course that applies (8 or 4 hour) and then that paid user can email us to request a free voucher for the co-guardian. The request should include the Ward’s full name and county where the case is located and court case number. We will respond to the paid use by providing voucher that can be used by another to register as a separate new user for that same course at no additional charge. IMPORTANT: There is no way for two users to watch a course “together” as one registered user and get two certificates of completion. These courses use the requirements to play the video completely and testing to verify individual completion.

Categories: Accounts, Certificates, Courses

Certificates

Both of the guardianship courses used to satisfy the education requirements for court appointed guardians are designed for one participant. This includes the 8 Hour and 4 Hour guardianship courses. Each registered user submits their name associated with the account and that name is used to generate the certificate of completion to submit to the court. If you are co-guardians for the same Ward (person under guardianship), then one guardian should purchase the course that applies (8 or 4 hour) and then that paid user can email us to request a free voucher for the co-guardian. The request should include the Ward’s full name and county where the case is located and court case number. We will respond to the paid use by providing voucher that can be used by another to register as a separate new user for that same course at no additional charge. IMPORTANT: There is no way for two users to watch a course “together” as one registered user and get two certificates of completion. These courses use the requirements to play the video completely and testing to verify individual completion.

Categories: Accounts, Certificates, Courses

This question is primarily a concern for the 8 or 4 hour family guardianship training. You should print or save as a PDF your certificate of completion. Once you do this, then send it to your lawyer, so they can file it with the court. We do not know what court or case you are involved in, so we can not file anything with the court for you. Your lawyer should always be your link to communicating with the court system, whether it is the Judge, Clerk of Courts or other interested parties in your case. See this FAQ for details on where to find your certificate of completion.

Categories: Certificates, Courses

You will be awarded a certificate of completion when you have completed a course in full. You can find your Certificate of Completion on your Dashboard at any time. The Dashboard is located on the top menu on each page. On your Dashboard, look on the left hand sidebar for an option titled “My Certificates”. Select this option and all of your awarded certificates will be displayed. Select any certificate and it will open full screen. This screen will allow you to print or save the certificate. The save button will download a PDF file to your computer. This PDF file can be opened, printed or emailed like any other PDF file. You should email a PDF copy of your certificate to your lawyer, so they can file proof of your course completion with the court.

Categories: Certificates, Courses

Courses

Both of the guardianship courses used to satisfy the education requirements for court appointed guardians are designed for one participant. This includes the 8 Hour and 4 Hour guardianship courses. Each registered user submits their name associated with the account and that name is used to generate the certificate of completion to submit to the court. If you are co-guardians for the same Ward (person under guardianship), then one guardian should purchase the course that applies (8 or 4 hour) and then that paid user can email us to request a free voucher for the co-guardian. The request should include the Ward’s full name and county where the case is located and court case number. We will respond to the paid use by providing voucher that can be used by another to register as a separate new user for that same course at no additional charge. IMPORTANT: There is no way for two users to watch a course “together” as one registered user and get two certificates of completion. These courses use the requirements to play the video completely and testing to verify individual completion.

Categories: Accounts, Certificates, Courses

This question is primarily a concern for the 8 or 4 hour family guardianship training. You should print or save as a PDF your certificate of completion. Once you do this, then send it to your lawyer, so they can file it with the court. We do not know what court or case you are involved in, so we can not file anything with the court for you. Your lawyer should always be your link to communicating with the court system, whether it is the Judge, Clerk of Courts or other interested parties in your case. See this FAQ for details on where to find your certificate of completion.

Categories: Certificates, Courses

You will be awarded a certificate of completion when you have completed a course in full. You can find your Certificate of Completion on your Dashboard at any time. The Dashboard is located on the top menu on each page. On your Dashboard, look on the left hand sidebar for an option titled “My Certificates”. Select this option and all of your awarded certificates will be displayed. Select any certificate and it will open full screen. This screen will allow you to print or save the certificate. The save button will download a PDF file to your computer. This PDF file can be opened, printed or emailed like any other PDF file. You should email a PDF copy of your certificate to your lawyer, so they can file proof of your course completion with the court.

Categories: Certificates, Courses
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