Frequently Asked Questions – Support / Troubleshooting


This question is primarily a concern for the 8 or 4 hour family guardianship training. You should print or save as a PDF your certificate of completion. Once you do this, then send it to your lawyer, so they can file it with the court. We do not know what court or case you are involved in, so we can not file anything with the court for you. Your lawyer should always be your link to communicating with the court system, whether it is the Judge, Clerk of Courts or other interested parties in your case. See this FAQ for details on where to find your certificate of completion.

Categories: Certificates, Courses

When I created an account and tried to purchase a course, the transaction shows as a pending credit card transaction, what do I do? This seems to occur when a purchase is attempted without all of the credit card and account information entered. The most common omission is providing your full name. The Stripe credit card payment system will convert any failed credit card transaction to “pending”. The best option for most people is to place another order – meaning try to purchase the course again (remember to supply your full name). We do not resubmit any pending orders to the credit card system and periodically purge those pending orders. So don’t worry you will not end up with multiple charges on your credit card. You can contact us during business hours at 239-939-4888 or email Paula McKinney at for further help.

Categories: Accounts, Courses

You will be awarded a certificate of completion when you have completed a course in full. You can find your Certificate of Completion on your Dashboard at any time. The Dashboard is located on the top menu on each page. On your Dashboard, look on the left hand sidebar for an option titled “My Certificates”. Select this option and all of your awarded certificates will be displayed. Select any certificate and it will open full screen. This screen will allow you to print or save the certificate. The save button will download a PDF file to your computer. This PDF file can be opened, printed or emailed like any other PDF file. You should email a PDF copy of your certificate to your lawyer, so they can file proof of your course completion with the court.

Categories: Certificates, Courses

You can complete many course lessons by simply marking the lesson complete by clicking on the button below the video. Some courses require that you watch the entire video before you can complete the lesson. The 8 hour and 4 hour family guardian courses are examples of courses that require playing of the entire video lesson before you can mark it complete and move to the next lesson. In addition, several lesson modules in these courses require that you successfully complete a quiz. If you fail the quiz, you should review the answers which are provided as part of the grading. This will enable you to answer the questions correctly when you take the quiz the second time. There is no need to repeatedly take the quiz, so look for the answers provided after the first quiz attempt.

Category: Courses

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